ONE Platform by Dealer-FX is an all-in-one digital solution for automotive service departments. It streamlines workflows, enhances customer interactions, and integrates with DMS systems. Designed for efficiency and transparency, it supports scheduling, inspections, payments, and communication, improving staff productivity and customer retention across the entire service lifecycle.
Vendor
Dealer-FX
Company Website
ONE Platform
ONE Platform by Dealer-FX is a fully integrated, end-to-end digital solution designed to transform automotive service departments. It connects every stage of the customer journey—from appointment scheduling to final check-out—into a seamless, intuitive workflow. Built for efficiency, transparency, and customer retention, it empowers dealership staff with tools that simplify operations and elevate service experiences.
Features
- Intuitive graphic interface with start-to-finish tracking
- Digital Multi-Point Inspection (MPI) with customizable templates
- Bi-directional DMS integration for real-time data flow
- Responsive design for desktop, tablet, and mobile
- VIN-specific labor times and repair data
- Accelerated Repair Order (RO) Management
- Easy upload of up to five videos or images for faster approvals
Capabilities
- Centralized command center for all service functions
- Custom workflows by vehicle type and model
- Real-time vehicle status updates and OEM recall notifications
- Mobile payment integration via EasyPay
- Post-service messaging and personalized retention campaigns
- Integration with Service Advisor Vehicle Interface (SAVI)
Benefits
- Improved technician and advisor productivity
- Reduced manual input and repetitive tasks
- Enhanced customer satisfaction and retention
- Increased revenue through upsell opportunities
- Streamlined communication across departments
- Faster cycle times and reduced operational bottlenecks