Onboard IQ by Hyperface is a cloud-based, modular onboarding solution designed for banks, lenders, and fintechs to streamline and customize the customer onboarding process for credit cards and loan products. The platform acts as an orchestration layer between customer-facing journeys and core loan origination systems (LOS), enabling issuers to build adaptive, automated workflows tailored to different customer segments, product lines, and channels. Onboard IQ supports multi-channel flows, real-time personalization, and compliance assurance through configurable maker-checker systems. Its API-driven architecture allows seamless integration with backend systems and third-party services, including solutions for video KYC (VKYC), electronic KYC (EKYC), and account aggregation (AA). The platform provides a customizable, brand-native user interface (PWA), dynamic journey sequencing, and an intuitive design library for enhanced user experience. Centralized workflow management, real-time simulation, and comprehensive analytics enable issuers to visualize, test, and optimize onboarding journeys, track key metrics, and implement targeted re-engagement campaigns to maximize conversions and reduce acquisition costs.

Key Features

Customizable Workflows Automate and tailor onboarding journeys for diverse needs.

• Modular, adaptive workflows for different products and segments
• Multi-channel flows for web, mobile, and offline channels

Dynamic User Experience Personalized, brand-native onboarding interfaces.

• Customizable PWA for seamless integration
• Real-time journey adaptation based on customer data

Seamless Integrations Connect with core systems and third-party solutions.

• API-enabled integration with backend and compliance tools
• Support for VKYC, EKYC, AA, and more

Compliance Assurance Maintain regulatory and operational integrity.

• Maker-checker systems for process validation
• Automated compliance workflows

Workflow & Journey Management Centralized design and optimization tools.

• Visual workflow builder and real-time simulation
• Tree visualization for fast go-to-market

Lead Management & Re-targeting Track, analyze, and re-engage prospects.

• Real-time tracking of leads and conversions
• Integration with campaign tools for drip communications

Benefits

Increased Conversion Rates Optimizes onboarding to reduce drop-offs and boost approvals.

• Real-time analytics to identify and address bottlenecks
• Targeted re-engagement for incomplete applications

Reduced Acquisition Costs Streamlines processes and automates manual tasks.

• Automated workflows minimize operational overhead
• Efficient lead management and tracking

Enhanced Customer Experience Delivers intuitive, personalized onboarding journeys.

• Brand-native, customizable interfaces
• Dynamic adaptation to customer context

Regulatory Compliance Ensures consistent adherence to industry standards.

• Built-in compliance checks and audit trails
• Maker-checker validation for critical steps