Build safety, trust, and comfort with real-time arrival updates

Workiz On My Way helps service businesses enhance customer communication by sending real-time technician arrival updates. Clients receive a text with a link to view the tech’s photo, bio, and ETA via the client portal. This feature improves transparency, builds trust, and reduces missed appointments.

Features

• Tech Profiles: Share technician photos and bios so clients know who’s arriving.
• Live ETA Tracking: Clients can follow the technician’s route and arrival time in real time.
• Automated Messaging: Send “on my way” texts with one tap from the mobile app.
• Admin Notifications: Get alerts when techs send updates or arrive at jobs for better oversight.
• Location-Based Accuracy: ETAs are calculated using GPS and traffic data for precision.