RealVNC On-Demand Assist provides secure remote support to any internet-enabled device, even outside corporate networks. It enables technicians to resolve issues quickly with minimal setup, ensuring efficient and secure remote assistance.
Vendor
RealVNC
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Instant Remote Support with On-Demand Assist
Provide secure remote support to anyone at a moment’s notice, across desktop and mobile.
What is On-Demand Assist?
On-Demand Assist lets you provide secure remote support to anyone, at a moment’s notice. Connect securely to any internet-enabled desktop or mobile device, even if it’s outside your corporate network to provide timely, on-demand assistance to colleagues, employees, or third parties.
How On-Demand Assist Works:
- Technician clicks On-Demand Assist button within RealVNC Viewer Version 7, and generates a session code.
- A unique, secure session code is automatically generated for the technician.
- End user enters the code in the On-Demand Assist app.
- End user enters the session code provided by the technician to authenticate the session.
- The technician can now provide help, using features like file transfer, chat and permissions elevation.
- Once finished, the technician closes the window to end the session. A log of the session is then available in the Web Portal.
Troubleshooting at a Moment's Notice
Efficiency is crucial when resolving technical issues. On-Demand Assist offers zero installation and no configuration, enabling technicians to start troubleshooting immediately.
- Swift issue resolution with minimal setup
- Access to all necessary tools within seconds
- Reduced downtime for your users
Support Anyone
With On-Demand Assist, support isn't just limited to users on your internal network. You can assist users both inside and outside your organization effortlessly.
- Seamless support for internal and external users
- No dependency on being within the same network
- Expanded reach for comprehensive remote assistance
Usability - All the Tools You Need
On-Demand Assist equips you with a comprehensive set of tools tailored for technicians.
- Complete technician's toolkit at your fingertips
- Integrated tools to streamline the support process
- levate permissions for more effective troubleshooting, without compromising security.
Security - Protecting Your Data
At RealVNC, we prioritize the security of your data and communication. Our comprehensive security features ensure that every remote support session is conducted with the highest level of protection.
End-to-End Encryption
Robust end-to-end encryption safeguards all interactions between helpdesk technicians and end-users, ensuring your data remains confidential and protected from potential threats.
Unique Session Codes
Each support session utilizes a unique single-time-use code to prevent unauthorized access.
Session Logging and Audit
Maintain a clear record of every remote support session with detailed logging and audit capabilities. Know who is making connections and keep track of all activities for accountability and transparency.
End-User Authentication
All sessions have to authenticated by the end user, who remains in control of their device throughout the whole session.