Helpdesk software & ticketing system for IT service management

Get started quickly & easily in the cloud

Benefit from the advantages of OMNITRACKS helpdesk software as a cloud service

• No local installation necessary
• Intuitive step-by-step checklist for the initial setup
• Mobile working in the browser
• Easy data integration

Focus on quality with security

Work comfortably in the cloud. Developed by professionals for professionals.

• 25 years of practical ticketing expertise
• EU server
• Software 100% made in Germany
• Award-winning manufacturer according to ISO standards

Best of ITIL®: process tickets professionally

Standardized & certified cloud ticketing

• Best of the ITIL® quality standard
• Efficient workflows for better IT services
• Management of the company-wide IT landscape thanks to CMDB
• Top rankings in provider comparisons

Powerful web-based ticketing tool for professionals 

Incidents & service requests—more efficient with the OMNITRACKS cloud helpdesk

• ITSM in the cloud: Process tickets directly in your web browser. Fast, clear, everywhere.
• Single point of contact (SPOC): Your individual helpdesk as a central point of contact for all concerns.
• Self-service portal: Fewer tickets, complete overview and tracking of all ticket processes. Take the pressure off the IT department.
• Knowledge base: Help for self-help through how-to articles and knowledge databases so that you can focus on the really important work.

Increase performance & service quality with OMNITRACKS

Lean and professional ticketing | The best for IT support

• Automation: Categorize tickets intelligently and structure them optimally.
• Clear overview: The most important things first. Prioritize your tickets based on your SLAs. No ticket gets lost thanks to intelligent filter options.
• Fast ticket processing: Ticket resolution by the first support employee (first call resolution) using existing solutions (knowledge base).
• More transparency: KPIs and dashboards for better evaluation and documentation of helpdesk & IT performance.