GDPR-compliant anonymization of customer data | OMNITRACKER GDPR Anonymization Center

Secure and on-time anonymization across all data sets Anonymize sensitive customer data conveniently and legally compliant with the OMNITRACKER GDPR Anonymization Center. The application supports you significantly in meeting the requirements of the European General Data Protection Regulation (GDPR). At the same time, your customers can exercise their right to deletion or anonymization, and you can meet your obligations to provide information with minimal effort within the legally prescribed deadlines. The OMNITRACKER GDPR Anonymization Center integrates seamlessly into your OMNITRACKER business processes across all applications. Analyze the databases of your applications, such as the OMNITRACKER ITSM Center, at the push of a button to anonymize personal data in a targeted, reliable and simple way.

Advantages

• Compliance with the GDPR
• High level of control
• Maximum transparency
• Efficient search
• Easy integration

The OMNITRACKER GDPR Anonymization Center supports you in secure data anonymization according to the requirements of the GDPR. Efficiently and with minimal manual resources, all data records of all OMNITRACKER applications can be reliably searched for information of a specific person. Subsequently, these search hits can be anonymized securely without neglecting other legal obligations, for example certain bookkeeping obligations.

Workflow of anonymization processes with OMNITRACKER

• Check anonymization request
• When an anonymization request comes up, in addition to confirming the identity of the person making the request, a check is carried out in advance to determine whether the deletion or anonymization of personal data is justified. This check of the legal basis takes place before the anonymization process is started in the OMNITRACKER GPDR Anonymization Center.
• Reject or approve request
• The request is approved or rejected after this initial check. If the approval is successful, an anonymization request is recorded.
• Specify person-related search parameters
• Existing data (e.g., last name, first name, and email address) of the target person is entered so that corresponding entries can be found in the data records.
• Select target system, target folder and target person
• The master data record of the person to be anonymized and the target system (including or additional target folders, if applicable) are selected and referenced.
• Check search results
• The search results are then checked. For unambiguous search results, anonymization is performed in the previously selected target systems. For non-unique search hits, a manual decision must be made whether anonymization should take place. Such hit analyses are necessary if, for example, several people have the same name in the master data. This procedure ensures that only correct records are anonymized.
• Anonymize unique search results and retain non-unique search hits
• In the final step, all personal information is anonymized in a GDPR-compliant manner across all applications, even if it is spread across multiple data records. After the process has been successfully completed, the person who made the request receives a message about the successful anonymization or is notified with reasons that the anonymization was not performed. This efficient workflow supports you in meeting the obligations specified in the GDPR by implementing data anonymization in a technically secure manner. With the OMNITRACKER GDPR Anonymization Center, you search and anonymize personal data very efficiently, as the actual anonymization in the target data sets is performed mainly automatically. This approach saves resources, and you can meet your statutory periods for requests related to the GDPR.