Achieve seamless customer experiences with an omnichannel contact center solution

Enhance the customer journey with unified communications for seamless and impactful interactions on any channel

Harness the benefits of a cloud-based omnichannel contact center solution

Data-driven performance

Leverage the full potential of customer data by integrating multiple communication channels to enrich interactions and contact center strategies.

Comprehensive customer understanding

Utilize NLU-based qualification, pre-qualification bots and semantic analysis so every channel contributes to a deep understanding of customer context.

First contact resolution

Set the stage for FCR on any channel by leveraging customer history for personalisation, advanced routing and seamless channel switching.

Augmented agents

Empower your agents with tools like a unified console and agent assist, alongside workforce optimization solutions, to improve their efficiency and satisfaction.

Improved engagement

Transform every interaction into a meaningful conversation with unprecedented personalization, catering to customer preferences and enhancing satisfaction.

Decreased customer effort

Deliver consistent, high-quality omnichannel services at every touchpoint, from voice to live chat and social media, ensuring convenience and eliminating repetition. 

Unmatched operational efficiency

Increase your net promoter score (NPS), customer satisfaction (CSAT) and employee experience through omnichannel services that utilize agile and evolutive tools, all in a single cloud-based omnichannel contact center solution.

Better performance on every channel with Odigo omnichannel cloud contact center solution

Voice & Telephony

Optimize this core channel, preferred by customers for an increasingly complex spectrum of contexts.

Email

Provide precise, personalized replies for highly efficient and accurate asynchronous customer care.

Social media

Manage fast-paced, high-visibility conversations and rapidly route customers to the help they need.

Instant messaging

Engage customers using familiar interfaces, rich content and convenient asynchronous conversations.

SMS

Ensure accessibility across all mobile devices and message visibility thanks to high open rates.

Video

Leverage a face-to-face channel to connect, collaborate and visualize problems remotely.

Live chat

Be present and offer real-time agent-led or AI support at key moments in your customer’s journey.