LivePerson's Omnichannel Messaging platform is a comprehensive solution that enables businesses to connect and converse with consumers through their preferred communication channels. This AI-powered platform allows for seamless engagement across multiple messaging channels, providing a convenient and efficient way to interact with customers.

Key Features

Omnichannel Engagement Interact with customers across various messaging platforms

• Support for multiple messaging channels
• Unified management of conversations within a single platform

Proactive Messaging Initiate conversations with customers proactively

• Two-way proactive messaging on channels like SMS and WhatsApp
• Share care alerts, reminders, promotions, and offers

IVR Deflection Convert inbound calls to messaging conversations

• Option for customers to switch from phone calls to messaging
• Reduce call volume and wait times

Conversational AI Integration Scale interactions using artificial intelligence

• AI-powered chatbots to handle customer inquiries
• Automation of common customer intents

Benefits

Enhanced Customer Convenience Provide flexible communication options for customers

• Engage with customers on their preferred channels
• Improve response rates compared to traditional methods

Reduced Operational Costs Optimize customer service resources

• Decrease expensive call volume
• Automate interactions without expanding human workforce

Improved Customer Experience Deliver more efficient and personalized service

• Minimize wait times and missed calls
• Offer proactive support and timely notifications

Scalable Customer Interactions Handle increased customer engagement effectively

• Automate common inquiries with AI-powered chatbots
• Combine AI and human expertise for optimal results