Omnichannel Customer Engagement

Omnichannel Customer Engagement capability enables engagement with customers in context through their channels of preference with full control and visibility across the enterprise. Design all communications standard or custom rapidly through visual modelling-driven environment and integrate them in process through plug-and-play with Omnichannel Customer Engagement solutions. Deliver a delightful experience across the journey by keeping customers, partners, and employees connected in context across applications and touchpoints.

With Our Customer Engagement Platform, You Can Do It All

• **User-friendly Template Design: **Omnichannel Customer Engagement solutions enable design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, effortlessly migrate communication templates from legacy CCM systems to modern cloud-based OmniOMS platform - Modern Designer - User-friendly Templates
• **Personalized Customer Experience: **Enable responsive customer interactions across channels, and document generation through self-service portals with Omnichannel Customer Engagement platform. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions. - Communication Generation, - Digital and Social Sensing
• **Scalability and Compliance: **Leverage the cloud-native platform services to scale with ease and deliver brand-compliant communications faster. The cloud-friendly Omnichannel Customer Engagement platform, with docker support on container architecture, enables organizations to ensure quick and effortless deployments with no downtime. Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Omnichannel Customer Engagement platform maintains a 360-degree view of your customers’ communication life cycle by using comprehensive dashboards and reports - Tracking and Monitoring
• **Seamless and Secure Communications: **Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Omnichannel Customer Engagement platform ensures security and confidentiality of sensitive customer data to meet regulatory guidelines. - Secure Distribution

Features

• **Communication Designer: **Create engaging communications with simple, drag-and-drop functionalities
• **Communication Distribution: **Enable secure distribution of communication content through customers’ preferred channels
• **Communication Generation: **Generate and deliver personalized and responsive communications at scale
• **Communication Monitoring: **Stay on top of customer communications with end-to-end visibility
• **Communication Templates: **Design engaging and responsive communications with user-friendly templates
• **Digital and Social Sensing: **Decipher your customers’ interactions across channels using AI and ML