Innovaccer’s Consumer and Patient Experience solution transforms patient engagement through a unified CRM platform, which centralizes data and enables healthcare providers to deliver personalized, value-driven experiences. Built to help organizations succeed in a patient-centered market, the solution addresses the demand for more individualized and accessible healthcare.

Features:

• 360-Degree Patient View – Integrates claims, clinical, and consumer data to create a comprehensive profile of each patient, allowing providers to tailor interactions and enhance the overall healthcare experience.
• Omnichannel Engagement – Allows for targeted, omnichannel outreach across digital, physical, and telephonic platforms, ensuring patients receive consistent support no matter the interaction method. This helps streamline patient communication and supports engagement from multiple access points.
• Market Intelligence – With continuous updates and competitive benchmarking, organizations can monitor patient behavior, campaign effectiveness, and competitive standing to optimize marketing strategies and retention efforts, thus expanding their market reach effectively.
• Call Center Support and Insights – Provides call center representatives with immediate access to patient history and past interactions, enhancing service by providing contextually relevant recommendations. This leads to faster resolutions and more personalized support, which is essential for patient satisfaction.
• Automated Retention and Acquisition Strategies – Leverages data-driven automation to attract and retain patients. Personalized outreach, assessments, and tailored engagement journeys allow providers to keep patients engaged, addressing health needs effectively and building loyalty.