Transform customer service with AI-first omnichannel inbox for agent assist

Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels.

Features

• **AI-powered agents: **Enhance agent performance with AI tools like response suggestions, coaching insights, conversation summary and more to reduce average handling time for incoming queries and increase CSAT.
• **Personalized customer service: **Integrate your existing CRM and ticketing system with Inbox to provide effective and relevant query resolutions. Businesses can further leverage our Customer Data Platform (CDP) to get user insights in real-time.
• **Advanced knowledge base: **Create a comprehensive knowledge base for customers to find solutions to their queries without involving an agent. Enterprises can create and maintain an internal knowledge base within Inbox for agent reference.
• **Measure agent performance: **Gain valuable insights into agent efficiency and productivity with monitoring dashboards, detailed analytics widgets and reporting dashboards.
• **Workflow automation: **Optimize agent operations with AI-first automation solutions for ticket assignment, SLAs, triggers and notifications.