OmniBoss is TCN’s all-in-one contact center campaign management solution designed to streamline communication, boost agent productivity, and optimize customer engagement. It provides supervisors and managers with the tools to plan, monitor, and execute campaigns effortlessly. With real-time analytics, intuitive dashboards, and seamless integration with TCN’s Business Intelligence (BI) platform, OmniBoss ensures efficient communication across all channels.

Features

• Unified Interface: Manage all campaigns from a single, user-friendly dashboard.
• Real-Time Analytics: Monitor live performance across channels for data-driven decisions.
• Campaign Control: Start, pause, and manage unlimited campaigns on the fly.
• Multi-Channel Management: Handle voice, email, SMS, and chat campaigns simultaneously.
• Reusable Components: Accelerate campaign creation and maintain consistent brand messaging.
• Smart Dashboards: Agents view live conversations and manage multiple customer interactions.
• BI Integration: Leverages TCN’s Business Intelligence tools for deeper insights.
• Compliance Tools: Built-in features to support campaign compliance and regulatory standards.

Benefits

• Increased Productivity: Agents confidently manage multiple campaigns at once.
• Optimized Communication: Reach more customers efficiently across any channel.
• Time Savings: Centralized tools reduce deployment time and improve workflow.
• Enhanced Agent Engagement: Intuitive dashboards and analytics keep agents focused and effective.
• Improved Customer Experience: Personalized, consistent communication boosts satisfaction.
• Complete Visibility: Supervisors gain full insight into campaign performance and agent activity.
• Scalable Management: Suitable for contact centers of all sizes and industries.