Customer journeys include in-store, online and in-app interactions. Brands must connect with customers across all channels and engage at every stage from awareness and consideration to purchase, retention and advocacy. Both retailers and consumers must have access to the same, real-time information to engage in a meaningful way, without disruption. Enter Unified Commerce. Jesta’s unified Omni Store Platform breaks down silos between your departmental teams, online/offline sales channels and front/back-end capabilities to harmonize your omnichannel processes and data for real time visibility, including customer transactions, orders and loyalty. Unified retail commerce drives cohesion across all channels and touchpoints so you can deliver seamless, composable experiences to omnichannel consumers. The Point of Sale and Mobile POS consists of robust sales and acquisition tools for the front of house, operational enablement tools for the back of house, customer engagement tools for associates, and a mobile experience for self-shoppers. The Order Management System links your e-commerce store, physical stores, head office and warehouses, accelerating order fulfillment and deliveries.

Capabilities

All of Jesta’s Omni Store capabilities are interconnected and work in harmony powered by a single source of truth. Engage with more customers, convert more checkouts, make more in-store sales and fuel the growth of your small or midsized business into a global enterprise.

Centralized Omni Data

Obtain a centralized view of your real-time omnichannel data to inform important head office decisions, including behaviour-led buying and planning.

Global Endless Aisle

Expand your product offerings and fulfill requests for out-of-stock items and custom orders by enabling dropship orders from your vendors to your customers.

Unwavering Store Technology

Leverage a powerful POS that can run in disconnected mode and includes mobile sales and acquisition tools that enhance engagement on your store floor.

High Performance POS

Offer fast transactions anywhere, accept popular payment methods, enable easy cross-channel exchanges and returns, access omnichannel orders and more.

Strategic Order Fulfillment

Optimize your order fulfillment from anywhere (vendors, a DC, 3PL provider or stores) with flexible rules that enable order rerouting and split orders.

Transformative Customer Service

Empower your CSRs with complete visibility of omnichannel orders, and the power to take custom orders, transforming them into additional sellers.