Octipas Order Management System (OMS) by ChapsVision is a powerful solution designed to optimize the entire omnichannel order lifecycle—from order receipt to stock updates—ensuring seamless customer experiences and improved profitability. It enables retailers to unify inventory across all channels, orchestrate orders intelligently, and manage logistics efficiently. The platform supports advanced unified commerce functionalities, making it a cornerstone for modern retail operations.

Features

• Order Orchestration:
  • Defines optimal shipping strategies based on customizable business rules.
  • Selects the best shipping point to reduce logistics costs and delivery times.
  • Supports prioritization of sales channels, order splitting, and performance-based routing.
• Stock Unification:
  • Consolidates inventory across e-commerce, warehouses, and physical stores.
  • Enables real-time stock updates and multiplies shipping points.
  • Facilitates ship-from-store capabilities to fulfill orders from any location.
• Ship-from-Store:
  • Allows sales of products from other stores to fulfill online and in-store orders.
  • Reduces delivery time to just a few hours.
  • Improves conversion rates and customer satisfaction.
• Logistics Management:
  • Integrates with carriers and logistics partners.
  • Optimizes delivery times and in-store operations.
  • Enhances synergy between different stock locations.
• Unified Commerce Functionalities:
  • Web-to-Store: Enables seamless online-to-offline shopping.
  • Digital In-Store: Bridges digital and physical retail.
  • E-merchandising & Searchandising: Enhances product discovery and user experience.
  • Store Management: Tablet-based task management for sales staff.
  • Returns & Refunds: Streamlines post-purchase processes.
  • Clienteling: Empowers sales staff with customer insights.
  • Product Recommendation: Delivers personalized product suggestions.
  • Vendor Performance Optimization: Boosts commercial and relational efficiency.

Benefits

• Increased Turnover:
  • +6% additional revenue per shop.
  • +15% online conversion rate.
• Operational Efficiency:
  • 1 hour/day saved by sales staff.
  • +50% productivity for e-business teams.
• Customer Satisfaction:
  • Elimination of stock-outs.
  • Faster delivery and improved shopping experience.
• Scalability & Flexibility:
  • Adapts to various retail formats and business rules.
  • Supports omnichannel strategies and real-time operations.
• Trusted by Leading Brands:
  • Used by retailers like BUT and Louis Pion to unify stock and optimize order processing.