Octipas Digital In-Store by ChapsVision is a comprehensive omnichannel solution designed to bridge the gap between digital and physical retail. It equips sales teams with a powerful tablet interface that integrates over 100 functionalities, enabling seamless customer journeys, unified stock visibility, and optimized in-store operations. The solution supports clienteling, mobile payment, order management, product recommendations, and more—transforming the point of sale into a dynamic, data-driven experience hub.

Features

• Sales Tablet Interface:
  • Central tool for sales teams to manage customer interactions.
  • Provides real-time product information and stock visibility.
  • Enables mobility and immediate customer support.
• Clienteling Module:
  • Creation of customer accounts and data collection.
  • Unified view of online and offline purchase history.
  • Wishlist and product reservation.
  • Personalized product recommendations.
• Unified Product Catalogue:
  • Access to full product range via tablet.
  • Barcode scanning, category search, and product sheets.
  • Cross-selling capabilities.
• Distance Selling:
  • Mixed baskets with in-store and ordered products.
  • Home delivery or in-store pickup options.
  • Mobile or checkout payment integration.
• Task Management:
  • Automation of customer contact opportunities.
  • Appointment scheduling and task assignment.
  • Direct communication via email, SMS, WhatsApp, etc.
• Range Extension:
  • Expand product availability without increasing physical stock.
  • Real-time stock awareness and delivery management.
• Mobile Payment / Queue Boosting:
  • Checkout anywhere in the store.
  • Reduces wait times and improves flow.
  • Unified payment for in-store and ordered items.
• Order in Store:
  • Unified stock visibility across all locations.
  • In-store ordering for out-of-stock items.
  • Digitization of physical stores.
• Team Management:
  • Training guides and best practices.
  • Technical support and performance monitoring.
  • Gamification through inter-seller challenges.

Benefits

• Customer Experience:
  • Seamless omnichannel shopping.
  • Personalized service and faster checkout.
  • Increased satisfaction and loyalty.
• Sales Performance:
  • +6% additional turnover per shop.
  • +15% online conversion rate.
  • Increased average basket size.
• Operational Efficiency:
  • 1 hour/day saved by sales staff.
  • +50% productivity for e-business teams.
  • Reduced congestion and lost sales.
• Scalability & Flexibility:
  • Adaptable to various retail formats.
  • Supports unified commerce strategies.
• Empowered Sales Teams:
  • Enhanced role and motivation.
  • Real-time insights and task automation.