Overview

CenTrak’s Nurse Call Automation solution leverages real-time location system (RTLS) technology to enhance clinical workflows, automate nurse call cancellation, and document staff presence with high accuracy. By detecting when a caregiver enters or exits a patient room via RTLS-enabled badges, the system cancels active calls, logs response times, and tracks how long staff stay with the patient. It integrates with existing nurse call systems and infrastructure to streamline operations, reduce manual interventions, and improve care efficiency. The solution claims to boost efficiency and response times by around 40 %.

Features and Capabilities

• **Automation of call cancellation and staff presence logging: **When a caregiver (with an RTLS badge) enters a patient room after a call is placed, the system automatically cancels the nurse call and timestamps the arrival.
• **Accurate response time documentation: **The solution records the time between call initiation and caregiver arrival, enabling performance tracking.
• **Room-level presence detection and exit logging: **It logs exit events, thereby capturing how long the caregiver remained in the room with the patient.
• **Integration with corridor lighting / call-indicator lights: **Corridor or dome lights can change color to indicate staff presence or role, or visually signal call status.
• **Support for staff rounding and reminders: **The system can assist with purposeful rounding by tracking when a room was last visited and trigger reminders when rounding is overdue.
• **Analytics & reporting capabilities: **The system produces reports on staff–patient interactions, call response times, durations of visits, and workflow inefficiencies.
• **Seamless integration with existing nurse call systems & platforms: **It works alongside current nurse call architectures and platforms (e.g. via Ascom integration) to enhance functionality without full replacement.
• **Scalable RTLS infrastructure: **Designed to support facility-wide deployment, with sub-room level accuracy and robust performance in healthcare environments.
• **Support for infection control & contact tracing insights (indirect): **By maintaining logs of staff interactions and room presence, data can feed into contact tracing or infection control workflows.
• **Workflow optimization across clinical operations: **Because the system links staff movement, patient calls, and response behavior, it helps identify bottlenecks in care delivery and streamline tasks.