Overview

Enterprise Survey Software by SurveySparrow is a conversational, mobile-first platform designed to seamlessly integrate into large organizational ecosystems. It offers full white-labeling, custom domain and CSS, robust user/sub‑account management, centralized billing, SLA-backed support, SSO, advanced security compliance (GDPR, HIPAA-ready), and powerful integrations via API, webhooks, workflows, and Zapier. Targeted at enterprises, it streamlines survey creation, distribution, analysis, and automation—enhancing engagement across customer and employee experience programs.

Features and Capabilities

• White‑Label & Custom Branding: Use your own domain, email, CSS, and design themes for branded surveys.
• Scalable User Structure: Manage parent/sub‑accounts, multiple users, folder/team-level access, centralized billing.
• Automated Reporting & Scheduling: Set up scheduled reports to be delivered automatically via email.
• Advanced Data Tools: Support for cross-tabulation and SPSS export enables advanced statistical analysis.
• Compliance & Security: SSL encryption, GDPR adherence, and HIPAA capabilities ensure enterprise-grade data protection.
• Transactional & Triggered Surveys: Connect with CRM systems via API and webhooks to deploy feedback at touchpoints.
• Single Sign-On (SSO): Integrate with corporate identity providers for seamless login across the enterprise.
• Enterprise SLA: 4-hour support SLA and dedicated Customer Success Manager for quick resolution.
• High Volume Support: Handles infinite questions, 100k+ emails, large-scale responses.
• Rich Integrations & Workflow Automation: API, webhooks, Zapier, and workflow builder for seamless data flows.
• Conversational & Mobile-First Designs: Engaging chat-like surveys optimized for any device.
• Smart Logic: Display, skip, and conditional logic for dynamic, respondent‑centric flows.
• Multi‑channel Distribution: Share via email, SMS, web link, QR, widget, and offline kiosk mode.
• Reporting & Filtering: Advanced filters, segmenting, expressions, constant-sum mathematics, and mobile/device-optimised analytics.