Our notifications & messaging products enable you to communicate transparently with your consumers. We collect data at every step of the returns journey so that you can keep consumers informed about where their returned items are. This can significantly reduce customer service complaints from consumers who want to know when they will receive refunds for their returned items.

Features

Check out highlighted features of our notifications & messaging products below.

Refund Trigger

After an item is received in one of our local warehouses, we examine the contents to ensure that the correct product has been returned. Then, we send a refund trigger to you, enabling you to refund your customers immediately without needing to wait for it to arrive back at your central warehouse. This can reduce refund lead time to 2-4 days depending on the origin of the parcel, which can significantly boost customer experience.

Tracking Updates

We provide you with relevant tracking information at every step of the returns journey. By consolidating tracking information from multiple sources, we convert all of this data and make it available in one comprehensive view. This allows you to track returns from all channels including ecommerce, brick-and-mortar stores, and marketplace returns.

Consumer Notifications

We enable you to provide consumers with access to live tracking updates in one of two ways: either via our consumer portal or email. Examples of the type of tracking updates provided include:

• Return received by postal carrier
• Arrived at ReBound warehouse
• Refund issued
• Parcel arrived at end destination.

Benefits

Check out some of the benefits of our notifications & messaging products.

• Refund your customers quickly (within 2-4 days).
• Increase customer satisfaction with transparent communication.
• Decrease calls to customer service since customers always know where their returned parcel is.
• Make data-driven decisions about stock planning based on inbound returns.