Noise Firewall

Noise Firewall™ is an advanced software solution designed to eliminate ambient noise and background voices in call centers, shared workspaces, and crowded environments. It enhances call quality, protects sensitive data, and ensures compliance with privacy regulations by preventing unintended audio leakage during calls.

Features

• Real-Time Noise Blocking: Filters out ambient sounds and voices during live calls.
• Bidirectional Filtering: Removes noise from both agent and customer sides.
• Noise Map Visualization: Identifies noisy agents and areas via a dynamic dashboard.
• Browser-Based Dashboard: Displays live and aggregated call statistics.
• Volume Control: Automatically adjusts speech volume for clarity.
• Hybrid Work Support: Effective in both office and remote work setups.
• Transcription Enhancement: Improves accuracy of voice analytics and transcription tools.
• On-Premise Deployment: Operates without cloud connectivity, enhancing data security.

Capabilities

• Compliance Support: Aligns with regulations like PCI, HIPAA, GDPR, and FedRAMP.
• Flexible Integration: Compatible with various telephony environments and architectures.
• Minimal Resource Usage: Efficient performance with low computational demand.
• Softphone Compatibility: Works with platforms like Avaya, Genesys, RingCentral, Zoom, and Teams.

Benefits

• Improved Customer Experience: Shields customers from distracting background noise.
• Enhanced Security: Prevents leakage of sensitive conversations.
• Operational Insight: Offers visibility into call quality and agent performance.
• Scalable Deployment: Suitable for both centralized and distributed setups.