The Citrix SCOM Management Pack by Teqwave and NiCE is designed to empower administrators to effectively manage, monitor, and troubleshoot Citrix environments. It integrates seamlessly with Microsoft System Center Operations Manager (SCOM), allowing for the oversight of Citrix infrastructure within the broader context of business-critical applications and IT infrastructure. This solution continuously monitors the availability and health of the Citrix infrastructure, collecting essential session and machine metrics. This data provides deep insight into performance and usage, enabling administrators to deliver outstanding performance and availability. Key functions include providing clear and precise performance indicators, offering a single pane of glass view of systems, delivering timely alerts, facilitating pinpoint problem identification, and generating in-depth reporting for a streamlined workflow. As an intelligent, enterprise-ready management pack, it collects detailed data from the Citrix infrastructure for monitoring systems without affecting or impacting overall performance. It serves as a single tool for a multitude of critical functions for system, application, or database administrators, increasing operational efficiency and reducing the total cost of ownership in the long run.

Features & Benefits

• Advanced Citrix Monitoring & Alerting
  • Delivers outstanding performance and availability by providing clear and precise performance indicators, timely alerts, and pinpoint problem identification through advanced analytics and high-level dashboards.
• Seamless Microsoft SCOM Integration
  • Fully integrates into Microsoft System Center Operations Manager (SCOM), extending its capabilities to manage, monitor, and troubleshoot Citrix environments within the context of business-critical applications and infrastructure. Provides troubleshooting recommendations directly within SCOM alerts.
• Comprehensive Monitoring Capabilities
  • Increases operational efficiency and reduces total cost of ownership by collecting detailed data from the Citrix infrastructure without impacting overall performance.
  • Infrastructure Monitoring
  • User Session and Machine Monitoring
  • Discovery
  • User Logon Performance & History
  • Citrix License Server Monitoring
  • Application Usage
  • Alert Log monitoring
  • Historical Reporting & Analytics
  • Server OS and Desktop OS Monitoring
  • StoreFront Availability Monitoring
  • Provisioning Services Monitoring