The NiCE Active 365 Monitor for Azure is a specialized solution designed for IT executives, operators, and administrators to simplify the day-to-day management of Microsoft 365 services. It addresses the inherent complexity of Office 365 deployments, which often involve highly interdependent components making it challenging to maintain a holistic overview. While Microsoft places Office 365 as an Azure service in its public cloud, critical details about core business services can still be obscured. This monitor discovers and reveals the intricate details happening behind standard Office 365 administration dashboards and consoles. It provides deep insight into where individual mailboxes reside and how various components are interconnected, ensuring clear and precise performance indicators. By offering end-to-end monitoring and management of Microsoft 365 services hosted on Azure, including Microsoft Teams, SharePoint, OneDrive, and Exchange, the solution helps identify service issues quickly, leading to high ROI and great ease of use. It is Microsoft Co-Sell Ready and available via the Azure Marketplace, leveraging the strength of Microsoft Azure Monitor for a solution fully deployed on cloud servers.

Features & Benefits

• Comprehensive End-to-End Monitoring
  • Provides full visibility and management for critical Microsoft 365 services hosted on Azure.
  • Microsoft Teams monitoring
  • SharePoint Online monitoring
  • OneDrive monitoring
  • Exchange Online monitoring
• Deep Operational Insight
  • Uncovers details beyond standard administration dashboards, revealing component interconnections and mailbox locations to pinpoint root causes of issues in complex cloud environments.
• Key Monitoring Capabilities
  • Monitors essential functionalities to ensure business continuity.
  • Calendar availability between Exchange online mailboxes (Free/Busy check)
  • Mail flow verification
  • Teams availability and performance
  • SharePoint Online end-user performance measurements
• Holistic & Multi-Tenant Visibility
  • Offers a complete overview of the Office 365 landscape across multiple tenants and directories, providing clear insight into the user experience.
• Advanced Probing & Visualization
  • Utilizes monitoring probes correlated into a single view, with data visualization options including PowerBI for performance metrics and mailbox location maps.
• Reporting & Compliance
  • Delivers reporting data, troubleshooting information, and user/service insights, including SLA reporting for critical services.