The NiCE Active 365 Management Pack is a specialized solution designed to simplify the inherent complexity of Microsoft 365 deployments, which combine numerous interdependent components such as Teams, SharePoint, Exchange, Entra ID, and Entra Connect. While the Microsoft 365 Admin Center might report no issues, this management pack addresses the common challenge of users experiencing difficulties by discovering and revealing performance issues tracked down to individual users, groups, mailboxes, locations, and devices. It provides a 360-degree view of every aspect of the M365 deployment and the performance of every single object. The solution integrates seamlessly into Microsoft System Center, enabling comprehensive tracking, alerting, visualization, cross-referencing, escalation, reporting, and prediction of latencies for business-critical Microsoft 365 services. It supports both hybrid and cloud-only deployments through auto-discovery, mapping out components from the Tenant level down to specific SharePoint sub-sites, Teams channels, OneDrive folders, and Exchange queues. Key insights include Licensing, User performance, Health States of the Identity Service, Mobile Device Management, Microsoft 365 Portal, Client Applications, and the Microsoft Current Secure Score. The pack also facilitates proactive license management, offering alerts up to ten days before expiry and detailed reporting on license usage, SLAs, and OLAs. Designed for ease of setup and adherence to the highest security standards, it employs a "principle of least privilege" and permission-based building blocks for secure, granular access to sensitive monitoring data.

Features & Benefits

• Real-time User Experience Monitoring
  • Provides continuous, real-time insights into Microsoft 365 user experience, ensuring proactive issue detection.
• End-to-End Monitoring & Reporting
  • Offers comprehensive monitoring, reporting, and performance handling for Microsoft 365 deployments within Microsoft SCOM and Azure Monitor SCOM MI.
• Granular Performance Issue Discovery
  • Simplifies M365 complexity by discovering and revealing performance issues at a granular level, down to individual users, groups, mailboxes, locations, and devices.
• Automated Discovery & Performance Visualization
  • Automatically discovers and maps out entire hybrid and cloud-only Microsoft 365 deployments, listing components from the Tenant down to individual users, SharePoint sub-sites, Teams channels, OneDrive folders, and Exchange queues, providing quick insights into performance including Licensing, Users, Identity Service Health, MDM, Portal, Client Applications, and Secure Score.
• Comprehensive Service & Tenant Monitoring
  • Integrates 360° monitoring of business-vital Microsoft 365 services (Teams, SharePoint, Entra ID, Entra Connect) into Microsoft System Center, enabling tracking, alerting, visualization, cross-referencing, escalation, reporting, and latency prediction for every aspect and object of the M365 deployment.
• High Availability & Multi-Tenant Support
  • Designed for high availability with collector redundancy on SCOM servers and is ready for multi-tenant environments with minimal load and scalability.
• Proactive License Management
  • Provides proactive monitoring of Microsoft 365 license expiry up to ten days in advance for key services, along with an integrated Azure License Plan state view and detailed reporting on active users, consumed licenses, warning states, and available SKUs.
• Advanced Reporting Capabilities
  • Facilitates easy generation of detailed reports on Microsoft 365, Teams, SharePoint, OneDrive, and Exchange usage, including licensing, Entra Connect synchronization, Service Level Agreements (SLAs), and Operation Level Agreements (OLAs), with all data stored in the existing System Center data warehouse.
• Simplified Setup & Configuration
  • Enables quick setup and configuration of Microsoft 365 service monitoring within minutes via SCOM, utilizing auto-discovery to detect all M365 monitoring components and allowing for customizable thresholds.
• Adherence to Security Standards
  • Built with the "principle of least privilege" and uses permission-level building blocks to ensure compliant, secure, and granular access to sensitive monitoring data, providing de-personalized real-world user data.