Nextiva is a cloud-based unified communications and customer experience management platform. It provides businesses with a comprehensive suite of tools including VoIP phone systems, contact center software, CRM, team collaboration, and analytics capabilities. Nextiva's platform is designed to help companies streamline communications, improve customer interactions, and gain actionable insights across all customer touchpoints.

Key Features

Unified Communications

• Business VoIP phone system with advanced calling features
• Team messaging and video conferencing
• Mobile and desktop apps for communication on any device

Contact Center

• Omnichannel routing for voice, chat, email, and social media
• IVR and AI-powered virtual agents
• Real-time and historical reporting

Customer Experience Management

• Customer journey orchestration and analytics
• Social media management and monitoring
• Survey and feedback tools

CRM and Analytics

• Built-in CRM with customer profiles and interaction history
• Advanced analytics and customizable dashboards
• Integration with popular CRM platforms

Benefits

Improved Customer Experience

• Personalized interactions across all channels
• Faster resolution times with contextual customer data
• Proactive engagement based on customer journey insights

Increased Operational Efficiency

• Unified platform reduces tool switching and training time
• AI and automation streamline workflows
• Real-time analytics enable data-driven decisions

Enhanced Team Collaboration

• Seamless communication between departments
• Shared customer context for consistent service
• Mobile tools for remote and distributed teams

Scalable Cloud Platform

• Flexible deployment options (cloud, hybrid, on-premise)
• Easily add users and features as business grows
• Regular updates with new capabilities