Comprehensive Collaboration Visibility

Collaboration Experience provides comprehensive visibility across every element underlying employee adoption and use of leading collaboration applications and hardware. Ensure rapid issue validation, isolation, and proactive remediation of performance issues impacting the employee collaboration experience.

Session Context Visibility

See all aspects of employee session experience using collaboration applications, meeting rooms, and associated hardware. Use this data to prevent issues, speed issue resolution, and inform vendor relationships.

Fast Issue Resolution

Instantly route issues to the right team with advanced AI analytics and diagnostics across device, configuration, call telemetry, and networking data. Speed issue resolution with the diagnostic context that matters.

Proactive Assurance

Identify and resolve potential employee performance and availability issues with collaboration tools long before employee sessions are impacted.

Key features

Actionable Diagnostic Recommendations

Prevent issues before employees feel them with built-in proactive recommendations on how to optimize employee call quality on Teams and Zoom.

Call Quality Diagnostics

Enhance cross-team efficiency and speed issue resolution with built-in diagnostics covering all aspects of the technology stack underpinning employee call and session performance.

Proactive Collaboration Alerting

Real-time alerts raise awareness of building issues affecting call performance. Then leverage alert data to proactively resolve Teams and Zoom experience issues before employees open tickets.

Call Quality Benchmarking

Compare and contrast employee Teams and Zoom experience across the company to appropriately prioritize team activities.