Strengthen the Service Desk & Improve Support

Amplify is a simple, front-end plugin that puts comprehensive, real-time Nexthink insights and remediation power at frontline agents' fingertips to help close tickets faster and escalate less. Make IT support painless for agents and end users alike with Nexthink Amplify.

Drive Service Desk Efficiency

With comprehensive Nexthink insights, L1 agents can respond fast, with confidence, and address a broader range of issues, reducing costly escalations and driving resource efficiencies within end-user support.

Easy Set-Up and Maintenance

Unlike traditional back-end integrations, Amplify can be set up, configured, and deployed across the service desk in less than five minutes, minimizing time to value. Any requirement to update and manage versions is erased.

Improve Employee Satisfaction

Standards for service quality have never been higher and it's crucial to equip agents to deliver on those expectations. Amplify enables streamlined IT interactions, redefining what an IT support experience can feel like to employees.

Key features

Unified Device & User Properties

Get a consolidated, real-time view of key attributes of employees and their device properties in a single pane, without end user involvement. Configure Amplify to pull this automatically or retrieve the information with a single click.

Smart & Actionable Checklists

Nexthink checklists provide clear callouts on problem areas for fast, unambiguous diagnostics. Create as many checklists as you like, enrich them with supporting content, and link specific remote actions for even faster remediation.

One-Click Remote Actions

Access a deep library of pre-configured remote actions, ready to launch within seconds. Link and limit remote actions to any role and tie them to specific checklist items to help agents execute fixes with utmost confidence and efficiency.