Newhotel Survey is a hospitality-focused feedback solution designed to enhance guest experience and drive operational improvements. Trusted by over 6,000 customers—including hotels, resorts, inns, and hotel groups—this tool enables properties to collect valuable insights at check-out and transform feedback into actionable results. Fully integrated with Newhotel PMS, it automates survey distribution and data insertion, helping hotels build loyalty and improve satisfaction.

Features

• Customizable Surveys: Match your hotel’s branding with editable colors, images, and fields using drag-and-drop functionality.
• Multi-Language Support: Create surveys in multiple languages to accommodate international guests.
• Variety of Question Formats: Use diverse question types and apply the same survey across all hotels in a group.
• PMS Integration: Send surveys directly from the PMS; guest stay data is automatically inserted into the survey.
• Guest Loyalty Tools: Reward guests for participating in surveys to encourage return visits.
• Group-Wide Deployment: Standardize feedback collection across multiple properties.
• Real-Time Feedback Collection: Capture insights at check-out for immediate analysis.

Benefits

• Enhanced Guest Experience: Understand guest needs and preferences to improve services.
• Brand Consistency: Maintain visual identity across all survey touchpoints.
• Operational Efficiency: Automate survey distribution and data collection via PMS integration.
• Increased Loyalty: Incentivize feedback participation to build long-term guest relationships.
• Scalability: Suitable for independent hotels and large hotel groups.
• Actionable Insights: Use feedback to inform strategic decisions and improve performance.
• 24/7 Support: Backed by a highly specialized helpdesk team available around the clock.