Newhotel Multi-Hotel is a complete platform designed to optimize operations and performance across hotel groups, resorts, and multi-property chains. Recognized by over 6,000 customers in more than 65 countries, it enables centralized control of reservations, availability, billing, and customer data across multiple hotel units. The system supports seamless guest transfers, consolidated dashboards, and centralized CRM, making it a powerful solution for hotel groups aiming to streamline operations and enhance guest experience.

Features

• Centralized Reservation Management: Receive bookings, check availability, and manage conditions for any hotel in the group from a single dashboard.
• Multi-Hotel Reservation Inquiry: View and manage reservations across all hotel units.
• Consolidated Availability Planning: Optimize occupancy and resource allocation with a unified dashboard.
• Guest Transfer Between Hotels: Easily transfer reservations or guests between hotels or split stays across multiple units.
• Automatic Account Transfer: Guests can make purchases at any hotel POS and have charges added to their primary hotel account.
• Centralized Customer History (Cardex): Unified guest profiles for CRM and loyalty program optimization.
• Rates and Contracts Management: Control contracts, rates, agencies, and entities for all hotels from corporate headquarters.
• Integrated Billing and Production Control: Automated management and compensation of production, consumption, and billing.
• Forecasting and Planning Tools: Booking position and forecasts per hotel or group.
• CRM Optimization: Enhanced customer relationship management through centralized data.
• 24/7 Support: Highly specialized helpdesk available around the clock.

Benefits

• Operational Efficiency: Manage all hotel units from one platform, reducing complexity and improving coordination.
• Improved Guest Experience: Seamless transfers and unified billing enhance convenience for guests.
• Revenue Optimization: Centralized control of rates and contracts supports strategic pricing and profitability.
• Scalability: Suitable for hotel groups of all sizes, from small chains to large international networks.
• Automation: Reduces manual tasks with automatic account transfers and billing.
• Strategic Insights: Consolidated dashboards and forecasting tools support data-driven decision-making.
• CRM & Loyalty: Centralized guest history enables personalized service and loyalty program management.
• Global Reach: Trusted by thousands of hotels across 65+ countries.
• Support & Reliability: 24/7 service ensures uninterrupted operations.