Newhotel Guest Experience is a mobile application designed to enhance the guest journey by providing a direct communication channel between the hotel and its guests. Fully integrated with Newhotel Cloud PMS, the app simplifies internal hotel processes and empowers guests to manage their stay from their smartphones. Recognized by over 6,000 customers globally, it helps hotels improve service delivery, increase loyalty, and boost positive reviews.

Features

• Mobile Access: Guests can use their smartphones to interact with hotel services.
• Online Check-In & Check-Out: Streamlined arrival and departure process.
• Room Service Orders: Submit service requests directly from the app.
• Governance Requests: Request housekeeping or maintenance services.
• Hotel Activity Information: View hotel events, promotions, and offers.
• Tourist Information: Discover nearby attractions and restaurants.
• Reservation Management: Update booking details and preferences.
• Account Tracking: View consumption and account statements.
• Direct Communication Channel: Receive updates and announcements from the hotel.
• 24/7 Support: Backed by a highly specialized helpdesk team.

Benefits

• Enhanced Guest Satisfaction: Reduce wait times and improve convenience.
• Operational Efficiency: Automate service requests and reduce front desk workload.
• Increased Loyalty: Provide personalized experiences that encourage repeat visits.
• Revenue Growth: Promote hotel services and upsell through the app.
• Real-Time Updates: Keep guests informed and engaged throughout their stay.
• Scalability: Suitable for independent hotels and large hotel groups.
• Marketing Enablement: Announce offers and events directly to guests.
• Seamless Integration: Syncs with Newhotel Cloud PMS for real-time data flow.