Flexible monitoring with true real user experience monitoring

Netskope One DEM provides comprehensive monitoring by offering both site-specific and user-specific network performance monitoring, alongside continuous SaaS and web app experience tracking to align with business goals. Site-specific monitoring, using “enterprise stations” (monitoring stations) allows for the assessment of onramp, application performance, and user experience from locations connected to Netskope via SD-WAN, SASE gateways, or private connections.

360° visibility, from device to app

Netskope One DEM uniquely combines synthetic monitoring and real traffic analysis (SMART) to accurately measure the real user experience (RUM) and the performance of every step from device to app, including the SASE platform itself. Zero-touch SaaS monitoring provides contextual insights on endpoints, location, connectivity, and security, ensuring top performance for critical apps. With multi-layer visibility across SD-WAN, tunnels, and internet paths, Netskope One DEM is seamlessly integrated into Netskope clients, SASE gateways, and Enterprise Stations, ready wherever your users are.

Insight for effective action

Netskope One DEM leverages SkopeAI-powered analytics to diagnose, predict and prioritize events impacting user experience, application performance and availability. Intelligent ML alerts reduce false positives to reveal the origin, impact and scope of issues and keep teams focused so problems get quickly resolved–or mitigated preemptively. Dashboards correlate user experience with device health, risk profile, network, SSE and application performance so your teams can quickly diagnose root cause, scope and impact of impairments, while identifying proactive opportunities to optimize business performance.

Proactive remediation

Enhance user experience and speed up resolution times with proactive remediation powered by Netskope One DEM and Netskope NewEdge Network. Assisted troubleshooting, guided self-service, and closed-loop control over network, SSE, and device performance boost productivity for users, IT teams, and help desks. NewEdge Network optimizes onramp steering, connecting users to the fastest regional data center. With dynamic BGP routing, first-mile connections to web, cloud, and SaaS apps are continuously optimized, ensuring the best possible user experience. Proactive, ticket-free coaching helps users resolve common issues within minutes, and open API integration provides limitless possibilities for proactive remediation.

Security & network, aligned

Network and security teams managing SASE infrastructure have complementary visibility requirements. While SecOps teams seek in-depth data on SSE performance, user risk, and security risk, NetOps teams need detailed per-hop connectivity performance from device to app; across WiFi, LAN and internet, SD-WAN underlays, SASE and cloud onramps. Netskope One DEM simplifies triaging and troubleshooting with consolidated visibility that highlights—or absolves—network or security infrastructure as the origin of issues. Role-centric dashboards provide the tailored analytics NetOps and SecOps need to collaborate, manage their domains and hold vendors accountable. Open integration with existing management systems ensures that your teams and tools work from a single, consistent underlying dataset.

Features and benefits

Real user experience

Real user traffic mixed with synthetic monitoring creates SMART end-to-end visibility into the real user experience, and benchmarks application and network performance proactively to identify and isolate problems before your users are affected.

Site-specific monitoring

Track connectivity performance to applications from any corporate site, including GRE/IPsec tunnels. Evaluate overall site and user performance, swiftly identifying any degradation and its impact across monitored locations and users.

User-specific SaaS and web app monitoring

Effortlessly monitor any application, from over 80K predefined apps or any custom web-based application. Gain vital insights into SaaS apps availability and performance empowering IT and network operations teams to manage what matters the most.

Insights into SASE platform

Gain full visibility into your users’ Netskope One SASE experience, speeding up cross-team troubleshooting. Netskope One DEM reports processing times for all security services, factoring in individual activity, risk level, and applied policies.

Hop-by-hop visibility across entire path

Gain unmatched network diagnostics with granular telemetry and comprehensive analysis across the entire path. Achieve end-to-end visibility from users to apps, including client activity, tunnels, and endpoint data. Pinpoint and optimize bottlenecks from Wi-Fi to ISPs.

Context-driven dashboards and alarms

High-level dashboards and alerts help IT teams prioritize issues and take effective action. Quickly grasp consumption trends, top regions, and app usage. Empower your team to maintain optimal performance and deliver a consistent user experience.

Simplify SASE adoption in minutes

Mitigate the risk of impacting user experience by proactively monitoring and managing it before, during, and after SASE migration. Automated deployment and configuration of Netskope One DEM in just minutes.