The NET SatisFAXtion Email Gateway by FaxBack is an add-on software module designed to unify fax and email communications within a single user interface. It allows users to send and receive faxes from virtually any email application by leveraging a native fax server. Incoming faxes are converted into TIFF or PDF files and forwarded to the recipient’s email inbox, while outgoing faxes are sent by attaching documents to emails that the gateway converts into fax images for immediate delivery. The module integrates tightly with Microsoft Outlook and other core business applications, enabling faxing directly from programs like Word, Excel, and PowerPoint. It supports native Exchange and SMTP server integration without requiring additional installation on email servers. Features include inbound fax routing, Outlook phonebook integration, pop-up notifications for incoming faxes, address automation for outbound faxes, and desktop preview of faxes before sending21.

Key Features

Unified Fax and Email Interface Allows sending and receiving faxes through any email application, consolidating communications.

• Send faxes by composing emails with attachments.
• Receive faxes as email attachments (TIFF or PDF).

Native Exchange and SMTP Server Integration Operates without needing dedicated hardware or software installation on Exchange/SMTP servers.

• Runs as a service on the fax server.
• No dedicated computer required.

Inbound Fax Routing Automatically routes incoming faxes to users’ email inboxes as messages with attached fax images.

• View, store, print, forward, or reroute fax messages like email.

Outlook Phonebook Integration Integrates with email contact address books for easy selection of fax numbers.

• Fax phone numbers selected as easily as email addresses.

Pop-up Notification Alerts Instant desktop alerts notify users of new inbound faxes.

Address Automation Automatically extracts and populates fax addressing information (name, fax number, subject) from printed pages in outbound emails.

Preview Faxes at the Desktop Users can preview fax messages and attachments before sending to ensure accuracy.

Benefits

Streamlined Communication Combines fax and email into a single workflow, reducing the need for separate fax machines or applications.

• Simplifies user experience.
• Improves efficiency by handling fax via email clients.

Flexible Integration Works with any email application and integrates with core business software like Microsoft Office.

• Supports document archiving and workflow systems.

Cost and Resource Efficient No need for dedicated fax hardware or software on email servers.

• Runs as a service on existing fax server infrastructure.

Improved Fax Management Pop-up alerts and preview features reduce errors and improve response times.

• Easy access to fax contacts via Outlook phonebook.