NAXT Customer Engagement Solution

The NAXT Customer Engagement Solution (NAXT CE) is a front-office suite designed specifically for equipment dealerships. It connects sales, marketing, field service, and CRM functions into a unified platform, fully integrated with Microsoft Dynamics 365. NAXT CE empowers dealerships to streamline customer interactions, improve sales performance, and deliver responsive service—all while reducing complexity and operational costs.

Features

• Opportunity management tailored for equipment sales
• Unified quoting framework with customizable templates
• Equipment configurator with OEM compatibility checks
• Mobile field service app for technicians and dispatchers
• 360° equipment history view (rental, service, warranty)
• Integrated CRM for sales and marketing automation
• Real-time access to equipment availability and pricing
• Customer-facing quote document generation

Capabilities

NAXT CE enables seamless collaboration between front and back offices. Sales reps can configure machines, generate quotes, and manage opportunities from anywhere. Field technicians access service data and initiate work orders on-the-go. Dispatchers can quote and schedule service calls directly from the mobile interface. The platform supports complex quoting scenarios, trade-ins, and dealer-built components, enhancing profitability and operational agility.

Benefits

• Accelerated sales cycles and improved deal closure rates
• Enhanced customer satisfaction through faster response times
• Increased technician productivity and reduced downtime
• Streamlined quoting and configuration processes
• Better visibility into customer and equipment data
• Reduced training time and onboarding for sales and service teams
• Scalable solution aligned with Microsoft’s ecosystem