Empower your team with faster, easier service requests

Managing service requests doesn’t have to be complex. Naviam Request is a full-featured solution that streamlines service request management by enabling users to initiate a service request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing processes – all from an intuitive, secure mobile app that is easily tailored to your organization’s specific needs.

Whether it’s a maintenance issue, IT support ticket, or facility request, Naviam Request ensures faster response times, improved communication, and streamlined workflows for requesters and service teams alike.

Features

• Self-Service Request Portal: Submit and manage service requests via web or mobile without Maximo expertise.
• Real-Time Tracking: View request status, receive updates, and get notified upon resolution.
• Photo & File Uploads: Attach images and documents to provide context and improve issue resolution.
• Automated Workflows: Convert requests into Maximo work orders with seamless integration.
• Configurable Form Builder: Create custom request forms with drag-and-drop tools and conditional logic.