Narvar Track provides e-commerce businesses with a branded solution for post-purchase order tracking, aiming to exceed shopper expectations and build brand loyalty. It delivers engaging, on-brand tracking experiences that can expand incremental revenue, reduce call center costs, and foster repeat business. Shoppers are offered customizable, curated tracking pages that reinforce loyalty and enhance satisfaction during the highly engaged post-purchase period. The platform helps free up support teams by providing automatically updated tracking pages, reducing call center costs by up to 50%. It also leverages cross-sell and upsell opportunities with contextual marketing messages, potentially increasing conversion rates by over 10%. With 3.2x tracking page visits per order, Narvar Track capitalizes on post-purchase engagement to build loyalty and drive additional purchases. Key features include contextual, branded tracking pages that are customizable based on shipment status and locale, engaging post-purchase marketing opportunities, and proactive order status notifications via SMS. It also offers shipment performance monitoring to investigate delivery exceptions and ensure smooth e-commerce operations. Furthermore, Narvar Track allows for the seamless embedding of tracking page elements onto any website page, extending the post-purchase experience. It enables the design of bespoke consumer journeys through a self-serve track page editor, offering complete brand control and flexibility. The solution supports the resolution of in-flight delivery exceptions and provides tools for quicker package resolution through integrations with customer service platforms like Salesforce Service Cloud, Gladly, and Zendesk.

Features & Benefits

• Branded Tracking Pages: Fully customizable, on-brand tracking pages that match the brand's look and feel, with options for seasonal and locale-specific themes.
• Revenue Generation Opportunities: Integrates contextual marketing messages, dynamic product recommendations, and cross-sell/upsell opportunities to drive new revenue.
• Reduced Operational Costs: Significantly decreases call center costs by providing self-serve visibility into order status, reducing "Where is my order?" inquiries by up to 40%.
• Proactive Communication: Keeps consumers informed with proactive SMS order updates for shipped items and alerts for delays or changes.
• Seamless Website Integration: Allows embedding of tracking page modules, such as estimated delivery dates or marketing assets, into any page of the retailer's website.
• Delivery Exception Management: Enables proactive resolution of in-flight delivery issues to improve customer experience and mitigate problems before they impact shoppers.