Narvar Shield is a comprehensive returns management software designed to address the significant financial and operational burdens faced by modern retailers due to returns. It aims to drive measurable impact by enabling smarter returns management, fraud prevention, and improved customer experiences, ultimately unlocking revenue protection, retention, and growth, alongside operational efficiencies. The platform leverages Narvar's proprietary AI intelligence layer, IRIS™, which processes billions of consumer interactions to detect fraud in real-time. This AI analyzes various data points such as return reason, order value, account age, purchase frequency, payment methods, login location, and claim history to identify suspicious activities. Shield helps retailers minimize losses from policy abuse and fraudulent post-purchase activities by automatically identifying and mitigating risk, while also rewarding best customers. It incentivizes return outcomes that retain revenue and increase repurchase rates, and creates new sales opportunities by transforming the post-purchase experience into a positive brand interaction. Furthermore, Shield optimizes reverse logistics with intelligent routing and consolidated shipping, leading to significant cost savings. It offers features like branded returns portals, automated label generation, flexible exchange options, real-time tracking, and integrations with e-commerce platforms, alongside advanced fraud prevention and analytics dashboards.

Features & Benefits

• AI-Powered Fraud Detection: Leverages IRIS™ to process billions of consumer interactions and detect fraudulent returns in real-time, minimizing losses from policy abuse.
• Revenue Protection & Retention: Enforces eligibility rules, incentivizes exchanges and gift cards, and protects revenue by mitigating fraud and policy abuse.
• Enhanced Customer Experience: Provides seamless, branded returns and exchange experiences, building trust and encouraging repeat purchases.
• Operational Efficiency: Optimizes reverse logistics with intelligent routing and consolidated shipping, leading to significant cost savings in transportation and call center operations.
• Customer Loyalty & Lifetime Value: Builds customer confidence through protected purchases, transforming potentially negative delivery experiences into positive ones that drive repeat business.