Narvar Notify is a communication platform designed to enhance the post-purchase experience for e-commerce businesses. It enables retailers to send proactive, branded updates to customers at every stage of the delivery journey, from order confirmation to delivery completion and even return status. By leveraging key moments, Narvar Notify aims to build customer trust, reduce WISMO (Where Is My Order?) inquiries, and ultimately drive customer lifetime value and incremental revenue. The platform supports communication across multiple channels including Email, SMS, WhatsApp, and Line, allowing customers to choose their preferred method. Retailers can design bespoke experiences with over 40 purpose-built message types and utilize pre-built, retail-ready templates that are optimized for engagement and conversion. Personalization options, including customer names and product recommendations, further enhance the customer journey, turning transactional messages into valuable brand touchpoints.

Features & Benefits

• Proactive Communication: Keeps customers informed about order and delivery status, reducing anxiety and building trust.
• Omnichannel Engagement: Communicates via Email, SMS, WhatsApp, and Line, meeting customers on their preferred channels.
• Branded Experiences: Allows for custom-branded messages and utilizes retail-ready templates to reinforce brand identity.
• Revenue Generation: Embeds special offers and product recommendations to drive additional sales during the post-purchase phase.
• Efficiency Improvement: Significantly decreases support calls by providing automated, timely updates.
• Extensive Integrations: Connects with over 1,000 carriers and 50+ eCommerce and Order Management Systems.