Narvar Assist is an AI-powered solution designed to manage delivery claims, protect retailers from fraud, and enhance the customer experience. Leveraging Narvar's proprietary AI intelligence layer, IRIS™, the software analyzes over 42 billion consumer interactions annually to detect fraud in real time. It helps retailers automatically identify high-risk actors from trustworthy consumers, enabling personalized claim resolutions. This leads to a significant reduction in delivery claim payouts (up to 25%), a decrease in claim-related customer conversations (up to 80%), and deflection of ineligible claims (up to 30%). The system automates claims management, offers reliable identity verification, and provides seamless integrations with existing customer support tools like Salesforce and Zendesk. For high-trust consumers, it offers best-in-class claim management options such as instant refunds or replacements, while high-risk claims can undergo additional checks or be denied. Narvar Assist aims to protect retailer margins, improve operational efficiency, and build customer trust.

Features & Benefits

• Automated Delivery Claims Management: Streamlines the process of handling legitimate and fraudulent delivery claims, reducing the burden on resources.
• Reliable Identity Verification: Implements stricter identity checks to ensure consumers have a history of legitimate claims, significantly reducing fraud.
• Best-in-Class Personalized Experiences: Offers exceptional, branded experiences to loyal shoppers, making them feel appreciated while protecting against fraud.
• Responsive Customer Support: Empowers customer support teams with data and insights for quick, informed decisions and effective workload prioritization.
• Seamless Integrations: Enriches existing support tools with easy integrations for major customer support portals.
• Minimal Customer Impact: Employs advanced fraud detection tools that operate in the background, ensuring a smooth experience for most consumers.