Narmi Command is an administrative platform designed for financial institutions to centralize and optimize their digital back-office operations. It provides teams with digital-first tools to efficiently manage customer interactions and internal processes, aiming to delight users and improve satisfaction. Key functionalities include native secure messaging for personalized customer support, in-house lifecycle marketing tools for creating and tracking targeted promotions, and back-office emulation that allows support teams to view user interfaces in real-time, reducing confusion and support calls. The platform offers deep access to data, enabling institutions to analyze both macro trends and individual user activities. It also integrates identity decisioning tools to reduce fraud risk and automate account application processing, alongside embedded business intelligence with customizable dashboards for actionable insights. Narmi Command empowers institutions to manage over 100 digital banking settings through a self-service interface, eliminating reliance on vendor support for customizations and providing greater control and flexibility over the digital banking experience. Testimonials highlight significant reductions in support volume and response times, alongside improvements in net promoter scores.

Features & Benefits

• Secure Messaging: Provides a personalized and familiar way for back-office teams to support customer and member needs.
• Lifecycle Marketing Tools: Enables admin teams to create, run, and track targeted promotions through the platform.
• Back-Office Emulation: Allows teams to view user interfaces in real-time to resolve issues quickly and reduce support calls.
• Deep Data Access: Provides institutions with the ability to understand both broad trends and specific user activities.
• Identity Decisioning Toolkit: Helps banks and credit unions reduce fraud risk and automatically decision account applications.
• Embedded Business Intelligence (Narmi Analytics): Offers unlimited reports and customizable dashboards to unlock data insights and identify growth opportunities.
• Self-Service Institution Settings: Gives institutions control over digital banking customizations without needing vendor support.