Roamler offers mystery shopping services to businesses seeking to understand customer perceptions and improve their retail experience. By employing a network of 180,000 trained shoppers across Europe, Roamler provides businesses with real-time data and actionable insights. These shoppers conduct mystery shopping missions tailored to the client's needs, ranging from simple tasks like verifying product display to comprehensive evaluations of customer service quality. Shoppers are carefully selected to match specific customer profiles. All submissions are manually reviewed to ensure data accuracy. Businesses access results, questionnaires, and images through an online dashboard, allowing them to identify areas for improvement and ensure consistent brand standards across all locations. The service helps businesses make informed decisions to enhance the customer journey and brand compliance.

Features

180,000 Mystery Shoppers

• A large network of trained mystery shoppers is available across Europe.
  • Wide geographic coverage ensures comprehensive data collection.
  • Shoppers are selected based on client-specified customer profiles.

Tailored Missions

• Mystery shopping missions are customized to meet specific business needs and objectives.
  • Missions can range from simple product checks to in-depth customer service assessments.
  • Clients define the scope and parameters of each mission.

Detailed Reporting & Dashboard

• An online dashboard provides access to comprehensive results, including questionnaires, images, and data analysis.
  • Real-time tracking of results allows for immediate action on identified issues.
  • Detailed feedback enables identification of areas for improvement.

Manual Data Review

• Each submission undergoes manual review to ensure data accuracy and reliability.
  • Ensures high-quality data and minimizes errors.
  • Maintains the integrity of the insights provided.