Overview

MyGuide by EdCast is an AI-powered digital adoption platform designed to accelerate technology rollouts and streamline user transitions. It delivers contextual in-app guidance, frictionless change notifications, self-service support, and workflow automation. Whether you're migrating from legacy systems, launching new software, or consolidating tools, MyGuide empowers employees with personalized, step‑by‑step assistance directly within their applications.

Features and Capabilities

• In‑App Product Tours: Interactive walkthroughs embedded within web, desktop, and mobile apps to showcase new features and workflows.
• Contextual Guidance: AI-driven, hyper‑personalized tips triggered in real-time based on user role or behavior.
• Self‑Serve Support: On-demand help mechanisms that proactively reduce support ticket volumes and improve onboarding experience.
• Workflow & Task Automation: Automates multi-step processes across disparate systems, enabling one-click execution of routine tasks.
• Change Management Support: Smoothly transition users across platforms (e.g. SAP GUI → FIORI, Salesforce Classic → Lightning, HCM → Workday) with role-based guidance.
• Data-Driven Decision Making: Usage analytics and adoption metrics help continuous improvement of guidance content and process effectiveness.
• Cross-Platform Compatibility: Supports diverse environments, including desktop, browser, mobile, and legacy client apps.
• Scalable Enterprise Ready: Ideal for large transformations across multiple apps and thousands of users, with templates and best‑practice guides.
• Certification & Compliance: Embedded assessments and completion certificates support organizational compliance and training verification.