Consumer-Directed Health Care Accounts

MyChoice® Accounts is powered by an industry-best team and is designed to create a simplified and streamlined experience for you and your employees.

Accounts Designed With You in Mind

Let’s make saving and spending easier. Are you tired of the status quo when it comes to FSA, HSA, and HRAs? We were too. We partnered with industry experts to build the MyChoice Accounts experience with the end user in mind. Our clients and their employees come first as we continue to grow and innovate. MyChoice Accounts offers the latest payment technology and configurable account types to suit any employer. Available fully integrated within our benefits administration technology or as a stand-alone solution, we have built an engine that flexes as you grow your benefits program.

Accounts Administration That Fits Your Needs

Stand-alone administration

Employers can opt into our stand-alone administration that provides everything they’ll need for end-to-end administration, like comprehensive onboarding services, high-touch account management, a full suite of reporting, and investment into the product roadmap.

Integrated administration

Employers who opt into combining their MyChoice Accounts and Benefitsolver® administration get a one-stop-shop for all things benefits. One platform for enrollment to activation of their benefits, from health plans, provider guidance, to consumer accounts management. One app, one platform, and a one-wallet approach to benefits dollars.

Configurable account types

MyChoice Accounts can create any type of account to meet the needs of our clients. We currently provide dependent care FSAs and accounts, medical travel reimbursements, transit and parking benefits, tuition and student loan reimbursement programs, adoption assistance programs, goal savings accounts, and lifestyle accounts to cover fitness, wellness, non-medical counseling, and more.

Accounts that Engage, Equip, and Empower

Participant Engagement

MyChoice Accounts gives employees the power to manage their accounts on the go. With omni-channel communications and Sofia, our virtual benefits assistant, we’ve designed the consumer spending account experience to be easy to access, use, and manage. Here’s a look at how we help ease the administrative burden and streamline employee engagement with HSAs, FSAs, and HRAs:

• Enrollment and eligibility management
• Communication fulfillment with email templates, in-platform notifications, and more
• MyChoice® Mobile App so employees can view and manage balances, claims, documentation upload, and HSA investments
• Built-in, plan-specific alerts for upcoming deadlines and extensions
• Claim status tracking for monitoring reimbursement and payment progress
• Next-gen payment processing, and instant verification of documentation
• Claim Choice at the member level – use claim feeds OR debit card to use funds

Administrative Support

Our technology-first approach, powered by our team of experts, is designed to reduce manual processes and provide our admins with everything they need for smooth benefits sailing. MyChoice Accounts administration is designed to make HR’s life easier. Here’s how we do that:

• Real-time Customer Identification Program (CIP) with a >99% average pass rate
• Automated data exchange with carriers to boost auto-substantiation
• Financial and participant reporting
• Member services and an AI-based virtual benefits assistant, Sofia
• Compliance support to help keep your program up to date

Account Options

Help your employees invest in their financial wellness. Consumer accounts play a critical role within your healthcare and cost reduction strategies and, when properly designed, can minimize negative financial impacts associated with high deductible plans, improve employee engagement, and enable them to become better consumers of healthcare. We support:

• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Reimbursement accounts
• Commuter benefits
• Education accounts
• Adoption and surrogacy assistance
• Goal savings accounts
• Lifestyle spending accounts
• Medical Travel accounts

Other Services

Keeping your benefits administration work in one space is key to reducing HR workload and increasing your team’s efficiency. MyChoice Accounts can integrate with the Benefitsolver system for seamless one-stop shop benefits experience. Our single-source, configurable platform enables you to manage the consumer accounts experience alongside other critical aspects of your plan, including:

• Enrollment & Eligibility
• Direct billing, including a closed-loop payment from HRA if needed
• Payroll
• Reporting analytics
• COBRA Administration
• ACA Tracking
• Verification services
• Benefits communications
• Exchange