MyCase Client Communications software is designed to streamline how law firms connect with their clients, enhancing both the client experience and internal productivity. This platform consolidates all client communications into one searchable location, eliminating the need to manually copy conversations across different channels. Key features include built-in text messaging, allowing for direct communication within the app, and a client portal where clients can access case details, documents, invoices, and more. The internal chat feature further enhances team collaboration by providing a dedicated channel for employees to communicate, organized by case or practice area. By providing clients with easy access to essential information and secure communication channels, MyCase reduces administrative overhead and improves client satisfaction. The platform also ensures secure communication with enterprise-grade security, protecting sensitive information with user access control and encryption.

Features:

• Easy Text Messaging: Send and receive client text messages directly in the app. Download and save images. Sync messages directly to their case file. Get a dedicated number clients can text anytime. Send automatic reminders for invoices, upcoming events, meetings, and appointments.
• Client Portal: Let clients access case details, documents, invoices, messages, and more, from a dedicated client portal. Auto-sync email communications. Take online payments. Set up portals in 1-click anytime a new client is added. Get updates every time a client sends a message, uploads a document, completes a task or comments.
• Internal Chat: Get a dedicated internal chat channel that lets you communicate with employees. Organize by case, practice area, and more. Send messages to firm employees, including client communications, internal announcements, and other operational emails.