Mux Data

Mux Data is a powerful video performance analytics platform designed to help developers and streaming providers monitor and optimize viewer experience across live and on-demand content. It delivers real-time and historical insights into key Quality of Experience (QoE) metrics, enabling teams to detect issues early, improve playback performance, and make data-driven decisions. Mux Data integrates seamlessly with existing video infrastructure and supports a wide range of devices and players.

Features

• Monitoring Dashboard: Real-time operational dashboard with <20s latency for tracking playback failures, startup time, rebuffering, and video quality.
• Viewer Experience Score: Summarizes platform performance across key QoE dimensions.
• Anomaly & Threshold Alerts: Customizable alerts to detect and respond to streaming issues before users are affected.
• Engagement Analytics: Tracks viewer behavior across devices, platforms, and content types.
• Negative Impact Score: Highlights the most impactful issues affecting viewer experience.
• A/B Testing & Compare Tool: Evaluate performance of players, CDNs, and configurations.
• Data Exports: Access raw view data via APIs, CSV exports, and streaming integrations (e.g., Amazon Kinesis).
• CMCD Integration: Combines client and CDN logs for full visibility into delivery performance.
• Pre-built SDKs: Supports major video players across web, mobile, and OTT platforms.

Capabilities

• Real-time and historical QoE monitoring
• Deep integration with existing observability tools (e.g., Snowflake, BigQuery)
• Support for tens of millions of concurrent viewers
• Custom dimensions and filters for granular analysis
• API-first architecture for flexible data access
• Scalable infrastructure for global streaming events
• Security and compliance with international data privacy frameworks

Benefits

• Faster Issue Resolution: Identify and fix streaming problems before they impact users.
• Improved Viewer Experience: Optimize playback quality and reduce buffering.
• Operational Efficiency: Empower support and engineering teams with actionable insights.
• Data Portability: Use Mux Data alongside other analytics platforms without extra fees.
• Scalable Performance: Confidently monitor large-scale events and high traffic volumes.
• Customizable Reporting: Tailor metrics and dashboards to business needs.