Action1 MSP is a cloud-based platform designed for managed service providers to streamline IT management. It centralizes patch management, remote monitoring, software deployment, and IT asset inventory across multiple client organizations. The solution automates routine maintenance tasks, enhances endpoint security, and provides real-time visibility into vulnerabilities and compliance status. Multi-tenancy allows MSPs to manage multiple clients from a single interface, with secure data separation and granular role-based access control. The platform is compliant with industry standards like SOC 2 and ISO 27001, and supports pay-per-use billing.

Key Features

Automated Patch Management Automates detection and deployment of OS and third-party software patches.

• Identifies missing patches across all endpoints.
• Schedules and enforces patch deployment policies for security and compliance.

Remote Monitoring & Management (RMM) Centralizes endpoint management and monitoring for multiple clients.

• Real-time visibility into IT assets and vulnerabilities.
• Alerts and compliance reporting for proactive risk management.

Software Deployment Tools Streamlines application installation and removal at scale.

• Deploys software from a preloaded app store or custom packages.
• Supports mass and ad-hoc deployments across client environments.

Multi-Tenancy Enables secure management of multiple client organizations from a unified console.

• Segregates client data and endpoints.
• Allows quick switching between organizations for efficient operations.

Secure Remote Access Provides built-in, secure remote desktop capabilities for endpoint support.

• No need for VPN or additional remote access tools.
• Supports compliance with privacy and security standards.

Role-Based Access Control Grants granular permissions to administrators and technicians.

• Assigns roles per organization for secure delegation.
• Tracks activity with audit logs.

Regulatory Compliance Delivers tools and reports to support SOC 2, ISO 27001, and HIPAA/HITECH compliance.

• Comprehensive patch and asset inventory reporting.
• Enforces multi-factor authentication and encrypted connections.

Benefits

Operational Efficiency Reduces manual IT workload through automation and centralized management.

• Automates patching, monitoring, and software deployment.
• Enables technicians to manage more endpoints with fewer resources.

Improved Security and Compliance Mitigates cyber risks by ensuring timely patching and continuous compliance.

• Reduces vulnerabilities and exposure to ransomware.
• Supports industry regulatory requirements with real-time compliance tracking.

Scalability for MSPs Supports growth by enabling management of multiple clients and endpoints from a single platform.

• Multi-tenancy for client isolation and scalability.
• Pay-per-use pricing aligns with MSP business models.

Cost Savings Eliminates overhead from on-premises tools and reduces travel costs.

• 100% remote operations and cloud-native infrastructure.
• Transparent, flat-rate pricing with a free edition for up to 200 endpoints