MSP Digital Experience (MSP DX) is a new back-office user interface for the industry-leading MSP® loan servicing system. MSP DX is designed to make servicing simple at every touchpoint by allowing users to perform their work as easily as they speak, replacing traditional screens and menus with conversational, chat-like interactions. It helps servicers work smarter and faster while providing more consistent service levels for homeowners. Servicers can ask MSP DX to provide specific information about a customer’s loan by using the same “everyday language” inputs they’ve come to expect from other digital devices. The system automatically calls up the relevant information. Traditional task lists are replaced with intuitive “next best action” suggestions that the servicer could take based on documents and upstream processes. MSP DX automates routine processes and highlights any exception on a customer’s loan that may require human intervention to resolve. Permissioned access and detailed records of loan activity help servicers support audit requirements.

Features:

• Reducing complexity through conversation: Perform servicing tasks by typing as little as a single word. Servicers can ask MSP DX to provide specific information about a customer’s loan by using the same “everyday language” inputs they’ve come to expect from other digital devices they use in their daily lives.
• “Chat-style” interface: Users simply type in a description of the servicing task they want to perform, and the system will automatically call up the relevant information
• Reduced training time: The easy-to-learn interface helps current employees work more efficiently and new users learn the system faster
• A smarter “to-do” list: Traditional task lists are replaced with intuitive “next best action” suggestions that the servicer could take based on documents and upstream processes
• Exception-based workflows: MSP DX automates routine processes and highlights any exception on a customer’s loan that may require human intervention to resolve
• Audit support: Permissioned access and detailed records of loan activity help servicers support audit requirements