Motadata ServiceOps is an ITIL-compliant IT service management tool that leverages AI/ML to optimize service delivery across incident, change, and problem management. It unifies service desk, asset management, and patch management to align IT with business goals, improve service quality, and reduce costs. The platform enables AI-driven ticket routing, self-service portals, asset lifecycle tracking, automated patching, and comprehensive analytics. It supports rapid deployment in on-premises, private cloud, or public cloud environments and emphasizes continuous improvement, compliance, and user experience for IT teams and end users.

Key modules include a PinkVERIFY-certified Service Desk that uses conversational AI for faster resolutions, an Asset Manager for full IT and non-IT asset lifecycle management, and a Patch Manager to automate vulnerability remediation. The solution integrates CMDB for dependency mapping, knowledge management for self-help, and rich reporting with 20+ dashboards to monitor SLAs, incidents, and performance. It enables AI-powered automation, self-service, and proactive problem management to reduce risk and accelerate digital transformation.

Features & Benefits

• Intelligent Service Desk: AI-powered ticket routing and prioritization with a self-service portal and adaptable workflows.
• Asset Management: End-to-end IT and non-IT asset lifecycle tracking with automated discovery and license compliance.
• Patch Management: Centralized patch lifecycle management with automated vulnerability scanning and deployment.
• Service Level Management: SLA creation, monitoring, and automated reporting to ensure consistent service delivery.
• CMDB & Knowledge Management: Comprehensive data repository with dependency visualization and a centralized knowledge base.