Monitoring and Alert is a comprehensive social media monitoring and alert service designed to help brands stay informed about their interests and public perception. It instantly tracks consumer voices across social media channels, focusing on topics relevant to the brand. This service enables businesses to discover real consumer opinions, facilitating effective communication adjustments and proactive management of their online presence. It provides automatic alerts based on predefined times and channels, ensuring users are continuously updated without the need for constant screen monitoring. Additionally, the service delivers daily summary reports, reviewed by experts, to relevant internal departments and management levels. A key component is the Message Center Application, an exclusive tool for Wisesight customers that centralizes notifications, organizes them by priority, and alerts appropriate teams for rapid response. This service is particularly beneficial for customer service teams to quickly address inquiries and feedback, crisis management teams for early issue detection, marketing and branding teams to track campaigns and competitors, and government/public sector organizations to monitor public sentiment and engage with communities.

Features & Benefits

• Real-time Social Media Tracking
  • Instantly tracks consumer voices about your brand across social media channels, focusing on topics of interest to provide immediate insights.
• Actionable Consumer Opinion Discovery
  • Enables the discovery of authentic consumer opinions, facilitating effective communication adjustments and proactive brand management.
• Automated & Customizable Alerts
  • Provides automatic alerts based on predefined times and channels, ensuring continuous updates without constant manual monitoring.
• Expert-Reviewed Daily Reports
  • Delivers daily summary reports to relevant internal departments and management, with each report reviewed by an expert before submission.
• Dedicated Message Center Application
  • An exclusive application for Wisesight customers that centralizes, prioritizes, and routes important social media notifications to the appropriate teams for rapid response.
• Enhanced Customer Service Response
  • Empowers customer service teams to quickly respond to inquiries, complaints, or feedback received across various social media platforms.
• Proactive Crisis Management
  • Assists crisis management teams in the early detection of potential issues and enables rapid response to prevent harmful impacts on the organization's image.
• Optimized Marketing & Branding Strategies
  • Supports marketing and branding teams in tracking comments, measuring campaign success, and closely monitoring competitors across all social media platforms.
• Government & Public Sector Engagement
  • Provides a suitable service for government organizations to monitor public sentiment, address community issues, and foster better public engagement.