Overview

ProPerform is an expert-led optimization and preventative maintenance service for ecommerce stores. It provides continuous monitoring, proactive performance tuning, security updates, and rapid issue resolution by Miva specialists to keep merchant storefronts secure, fast, and revenue-focused. Designed to protect and enhance site performance every day of the year, ProPerform pairs Miva’s platform expertise with hands-on operational support to reduce downtime, improve load times, and maintain growth readiness for complex catalogs and high-traffic stores.

Features and Capabilities

• 24/7 Monitoring & Alerting: Continuous site and infrastructure monitoring with alerting for performance regressions, downtime, and errors.
• Proactive Performance Optimization: Ongoing tuning of page load times, script and asset bottlenecks, and image optimization to improve conversion and UX.
• Preventative Maintenance: Regular updates, security patches, dependency checks, and scheduled housekeeping to prevent failures before they occur.
• Rapid Response & Troubleshooting: Expert diagnosis and remediation of incidents to minimize disruption and revenue loss.
• Expert-Led Recommendations: Hands-on guidance from Miva specialists for tuning, architecture adjustments, and best practices tailored to merchant needs.
• Scalability Support for High-SKU Catalogs: Techniques and monitoring designed for stores with large catalogs and complex product variants to keep performance consistent.
• Security & Compliance Practices: Regular security reviews and measures to protect payment flows and customer data as part of ongoing maintenance.
• Image & Asset Management Assistance: Optimization of large image libraries and static assets to reduce page weight and speed up renders.
• Platform Integration Awareness: Service delivered with understanding of Miva platform features (APIs, multi-storefronts, integrations) to avoid regressions when updating or changing integrations.
• Reporting & Visibility: Periodic performance reports and insights so teams can see improvements and areas needing attention.