Overview

Miva Connect is a managed integration solution for e-commerce businesses that pairs prebuilt integration flows with ongoing customization, monitoring, and support. It enables reliable synchronization of orders, inventory, customers, products and other commerce data between Miva and external systems (ERP, CRM, 3PL, accounting, shipping). Delivered as a managed service, Miva Connect includes templates for common flows, custom mapping to handle unique business rules, an uptime SLA, and 24/7 support so merchants avoid brittle, one-off integrations and get a single team owning both platform and integration.

Features and Capabilities

• Prebuilt Standard Flows: Orders, inventory, products, customers and shipments provided as starting templates to accelerate integrations.
• Customization & Mapping: Full customization of data mappings and business rules to handle unique catalog structures, bundles, pricing tiers, or multi-storefront scenarios.
• Managed Service & Monitoring: Continuous monitoring, proactive maintenance, and a managed operations model with SLA-backed uptime and incident support.
• 24/7 Support: Around-the-clock support for critical issues, with standard request coverage and escalation paths to reduce downtime.
• ERP / NetSuite Integration: Dedicated NetSuite connector and templates, supporting bi-directional flows and best-practice data handling for complex ERP scenarios.
• Scalability: Built to scale with business growth — handles high-volume order processing and large catalogs without redesigning integrations.
• Single-vendor Ownership: Integration and platform support by the same vendor to reduce finger-pointing and accelerate fixes.
• Third-party Connectors & Ecosystem: Works with common commerce partners (payment gateways, shipping, 3PLs, tax engines) via managed connectors or custom flows.
• Use Cases: Mid-market and enterprise merchants connecting Miva to ERP/CRM, automating order-to-cash, inventory sync, multi-site/multi-brand catalogs, and B2B account workflows.