Overview: Miramar:Agent

Miramar:Agent is an advanced solution from Convey Health Solutions, designed to streamline and automate key agent management processes in the healthcare industry. Specifically built to support Medicare agents and brokers, it facilitates agent onboarding, ongoing oversight, performance tracking, and commission management. The platform ensures regulatory compliance, including CMS audit assistance, and provides efficient tools for managing complex agent workflows, making it a vital asset for healthcare organizations aiming to optimize their agent operations and maintain high compliance standards.

Features and Capabilities

• Automates agent onboarding in line with regulatory and educational requirements.
• Provides ongoing oversight of agents’ sales and marketing activities.
• Supports complex commission structures and incentive plans.
• Manages state license verification and appointment processes.
• Tracks agent sales performance and oversees potential misconduct.
• Offers configurable programs and comprehensive reporting tools.
• Facilitates agent training, appointment, and "ready to sell" certification.
• Provides a help desk with online ticketing support and live agent assistance.
• Adaptable to multiple lines of business and plan-specific requirements.
• Ensures CMS compliance and audit support, with a 100% success rate.
• Allows integration of diverse agent oversight programs tailored to specific needs.