Making Microinsurance Business Strategic Initiative

MicroSys is an end to end policy management system, which caters to a variety of life and health insurance products for both individual and group business. It is designed for processing of simplified products and processes, uniquely needed in low cost Micro Insurance business. MicroSys is a comprehensive system providing Product configuration, New Business, Billing, Servicing, Claims, Channel Configuration & Finance management.

MicroSys caters to unique demands of insurers and renders the much needed flexibility to tailored products for unique needs of different microinsurance affinity groups and provide last mile capabilities for submission, collections, Policy certificates printing, claims intimation, compensation management etc. in turn reducing time to market for introducing new products.

Business Challenges

• Reaching out to distributors in remote areas
• Launching products based on the target customer segment
• Communicating in customer’s preferred language
• Enabling quick claims settlement with fraud control
• Simplifying operational processes with straight through processing (STP)
• Collecting acceptable documentary evidences & proofs

Business Drivers

• Unique insurance product (group based / individual) for low cost / high volume Insurance Business
• Irregular and low-income customers
• Remote location distribution through affinity groups
• Decentralized Operations (Last mile collections and payments, Fraud Propensity)
• Need for protection against diverse risk
• Claim process is perceived arduous

Features

• Simplified Processes
• Flexibility
• Ease of Communication
• Leverage Empowered Partners
• Seamless Integration
• Sustainable Model

Benefits

• Reduced operations cost resulting in improved bottom line and sustainability
• Improved customer retention through target segment specific products, flexible payment methods and effective communication
• Improved top line through empowered distributors and target segment specific products across the system
• Rationalized opportunity cost by freeing up the capacity for urban business on existing systems